Shipping Policy

Order Placement and Account

• Customers must register or log in to their account before placing an order.
• Orders can be submitted online anytime via the official order form.
• An initial order overview is sent via email after submission (this is not binding).
• Once the order is accepted and payment is confirmed, a shipping notification and invoice are issued—only then does the order become binding for both parties.
• Customers are responsible for providing accurate information, including delivery address, VAT number, and any required professional certification.
• If changes occur during processing, the company may verify details and request reconfirmation.
• Customers are promptly informed about order status updates.

Order Submission and Acceptance

• Products are added to the cart and reviewed before final checkout.
• Before finalizing the order, customers must agree to the Terms & Conditions.
• Customers must confirm their understanding of the product specifications, total price, and applicable charges.
• Submission of the order constitutes a proposal to purchase and agreement to all terms.
• Orders are final only upon company confirmation and successful payment.
• Stock availability and delivery timelines are confirmed during processing.
• Order status can be checked via email, phone, or through the customer account.

Payment Methods

We accept a variety of secure payment options to accommodate customers worldwide:

• Bank Transfer (T/T)
• Wise (formerly TransferWise)
• Payoneer
• Remitly
• Western Union
• MoneyGram
• Gold Crown
• Visa
• Mastercard
• Other major international cards

Important Notes:

• Payment must be made in full before the order is processed and shipped.
• All transaction fees, currency conversion fees, or third-party charges are the customer’s responsibility.
• Orders will only be dispatched after the payment has been successfully confirmed by our finance team.
• In the case of bank transfers, customers should send a copy of the payment confirmation slip for faster processing.
• For security purposes, we may request identity verification for credit card payments.
• Fraudulent or suspicious transactions may be investigated or declined at our discretion.

Order Delivery

• For credit card payments, ID verification may be required upon delivery.
• Delivery is executed by our partner courier services to the address provided.
• We make deliveries through the following verified courier companies:
  • FedEx
  • DHL
  • EMS
  • UPS
• Customers receive electronic notification when products are ready to ship.
• Shipping costs are based on order value and destination; errors in address may affect this.
• To receive the order, the customer must present order confirmation and valid ID.
• A third party must provide authorization and ID to accept on behalf of the customer.
• Risk transfers to the customer upon delivery—please check the package carefully before signing.
• Note: Shipments to Greece are currently unavailable.
• Shipping rates, delivery timelines, and product prices are displayed before order confirmation.

Lost or Delayed Deliveries

• Customers are responsible for checking import and customs regulations in their country prior to ordering.
• If a parcel is held at customs, the customer must contact their local customs office to pay any taxes or duties and retrieve the shipment.
• If the parcel cannot be collected, the customer must request shipment cancellation with the courier. Once the parcel is returned to us, we will resend
• If the parcel is returned again, a refund will be issued minus the courier cost.
• If a shipment is lost or delayed, our team will actively assist in locating or resolving the issue with the courier.
• The company is not liable for delays or confiscations caused by customs or border authorities.

Product Returns Due to Delivery Issues

Returns are accepted under the following conditions:

• The product has a manufacturing defect
• The wrong product was received

To request a refund or replacement:

• Contact our customer service team by email.
• Submit photo and video evidence clearly showing the issue during the unpacking process.
• Upon verification, a refund or replacement will be processed accordingly.

Return & Cancellation Policy

• Orders may be cancelled or returned within 7 days in the event of defects or incorrect items.
• Return shipping is at the customer’s expense and is non-refundable.
• Refunds will be made via the original payment method, but any bank charges may be deducted. Processing may take up to 29 business days.
• Returned products must be unused, unopened, and in their original packaging and condition.
• Refusing delivery from courier/customs does not qualify for a refund.
• If the product is restricted in the destination country, only delivery and return shipping costs will be deducted from the refund.
• Product defects must be reported within 48 hours of delivery.
  • The company may offer a replacement, partial refund, or price adjustment at its discretion.
  • The company is not responsible for transport, customs duties, or taxes related to the issue.
• All returns must include:
  • A copy of the invoice
  • A clear reason for return
• In the event of a product recall, customers will be contacted with instructions.
• Customers must obtain a return approval and return form from customer service before sending items.
• Liability is limited to the original purchase amount.
• Returns will not be accepted if:
  • The product has been opened or used
  • It is damaged by the customer or unauthorized personnel
• Refunds are processed only after returned goods are received at our warehouse.
• Wholesale and bulk custom orders are non-refundable.
• The company reserves the right to refuse returns that do not meet policy conditions.

Import Duties and Taxes

• All prices shown on the website exclude import taxes, duties, and local charges.
• Customers are fully responsible for any customs clearance, import duties, and applicable taxes in their respective countries.
• It is the customer’s responsibility to check their local import laws and restrictions prior to ordering.
• The company is not liable for any delays, seizures, or costs incurred due to customs issues.